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How to install the Idencia's Aiden Mobile app?

Learn how you can download and install the Idencia's Aiden Mobile app on your device

Idencia Aiden's Mobile App is available on both iOS and Android devices.

Device Requirements

It is important that the mobile devices you are using are compatible with the current version of the Idencia's Aiden Mobile app.

Software Recommended Supported
Android OS 15 and later 15 and later
iOS 16 and later 16 and later
Storage 128GB and up 64GB and up
Memory (RAM)* 6GB 4GB

*We recommend you use a device which has at least 6GB of RAM for most Idencia customers. If you take several pictures in your processes or create more than 100 items per day, we believe you would benefit from using an updated device with more RAM.

How To Install

Installing the Idencia's Aiden Mobile app is no different than installing any app on your device.

  1. Login to the Apple App Store or the Google Play Store.
  2. Search for "Idencia Aiden Connect" in the app store.
  3. Click on the download button.
  4. Wait for the app to be installed on your device.
  5. Log into the Idencia Aiden Connect app.

First Time Login

There is one important step to the first time logging into the Idencia's Aiden Mobile app. This is also important to follow every time you log into the app, especially after any app updates released by Idencia. After you log in, click on "Sync". It may take some time to sync during the first time login, afterwards, syncs will take much less time.

How to Login

Ensure that you have login information provided by Idencia or your manager. The login credentials are the same for both Idencia's Aiden Management Portal and Idencia's Aiden Mobile App.

If you forgot your password, click on the Forgot Password button and you will be sent an email with additional steps.

If you don’t already have a login for Idencia Aiden, reach out to your manager or Idencia support via email: support@idencia.com